We have partnered with CliqTech (Proprietary)
Limited, with registration Number 2018/623557/07 of
4 Los Angeles Drive, Northcliff, Johannesburg, 2195 (hereafter referred to
as “Digital Will”, “we”, “us”, “our” ) recognises the importance of protecting your privacy
in respect of your Personal Information that we collect when you use our Website and/or our Services
and/or our System.
business interests and meeting your reasonable expectation of privacy. Accordingly, we will take
reasonable steps to prevent unauthorised access to or disclosure of your Personal Information.
However, we do not guarantee that your Personal Information will be 100% secure.
Anonymise means to delete any information that (i) identifies you; or (ii) can be
used or manipulated to identify you, or (iii) can be linked to other information that
Platform means the proprietary digital platform, including software (made available
on the Website) owned by and/or licensed to us, that enables users to access their Digital
Will Content or User Content in order to generate bespoke Wills electronically and
use other functionalities that may be made available from time to time;
Personal Information means any information about you as defined in the Protection of
Personal Information Act, 4 of 2013, as amended;
Process means collecting, recording, organising, storing, updating or modifying,
retrieving, consulting, using, disseminating, distributing or making available in any form,
merging, linking, blocking, erasing or destroying information;
Services means the Platform, Website, Content and cover for the fees and tax’s of
estates, as well as executer fees, estate planning advice, the ability to safely and
securely store users original signed Wills, including other services that may be made
available from time to time; and
Digital Will Content means any information, data, opinions, images, documents, text,
features or other materials that we make available on the Website for whatever purpose, but
specifically excluding User Content;
Website means the current Digital Will you are utilizing to create your Will.
By accessing, browsing or using our Website or any of our Services, you consent to the data
agree to be bound by the terms and conditions provided both on our Website and in this Privacy
Why do we Process your Personal Information and what types of Personal Information do we Process?
It may be necessary for us to Process your Personal Information for any of the following reasons:
To carry out actions for the conclusion or performance of our contract with you
and/or give you access to our Website and/or Digital Will Content
To carry out a request that you made
To protect our legitimate business interest
To protect your legitimate interest
To comply with an obligation imposed on us by law
We may collect and Process Personal Information relating to, among other things:
Registration to use the Services. To access the Services, you need to register an
account with us. We collect information when, for example, you register and create your
profile, subscribe to newsletters, request quotations, participate in social media and enter
competitions. Your Personal Information may include your first name, last name, employment
particulars, business entity particulars, e-mail address, physical address and telephone
number. Once you have created your profile, you are able to add, remove and/or update your
Personal Information. You agree to ensure that the information you provide remains accurate
and up to date.
Use of Services. We collect information when you use our Services (for example, the
information you type into the questions that enable us to generate a bespoke Will for you on
our Website). It is important to note that if you provide a third party’s Personal
Information, you warrant that you have obtained such third party’s consent to do this and
Surveys and Statistical Profiles. We collect information when you participate in one
of our customer care surveys to facilitate the improvement of our service standards. When we
conduct a survey, we will inform you on how the information gathered will be used and will
provide you with the opportunity to opt-out from such surveys. Notwithstanding the
foregoing, we may choose to use Personal Information to compile profiles for statistical
purposes and may choose to trade with such profiles and statistical data, as long as the
profiles or statistical data cannot be linked to any specific data subject, including you,
by a third party.
E-mail. We collect information when we communicate with you by e-mail and chatbot.
Log information. We collect technical and log information, for example, your IP
address, device identifiers, language preference, date of access and time stamp, web browser
and operating system details, pages you visited on our Website and page interaction
Cookies. We collect information relating to cookies, pixels, LocalStorage and
software development kits.
The specific names and types of cookies and similar technologies we use may change as we
software development kits (“Cookies and Similar Technologies”) as standardised ways to
remember things about you, for example, your preferences, information needed to perform
security checks and analytics, details to recognise you as a unique user (and which are used
to help you navigate the pages and have optimal access to functionalities and services), and
details to authenticate you/other authorised users when you/they login so that only
you/other authorised users can view website information specific to you/other logged-in
Cookies are pieces of information (for example, about your browsing habits) that a website
stores on your personal computer/device, in this way building a relationship between you and
that specific website. LocalStorage also stores information on your personal
computer/device, and the data collected is not automatically destroyed once the session
your browser settings. Cookies are mainly read by a server (the server that hosts the
website), whereas LocalStorage can be read only by the client (the web browser viewing the
Cookies can be “persistent” or “session” cookies. Persistent cookies stay on your hard drive
for a set period of time or until you delete them, whereas session cookies are deleted once
you close your browser.
We may place Cookies and Similar Technologies on your browser to store and sometimes track
information about you (“First-Party Cookies”), or others may place Cookies and
Similar Technologies (“Third-Party Cookies”) on your browser. Alternatively, we may
use other analytics implementations.
Different web browsers provide different degrees of control over Cookies and Similar
Technologies. While most browsers are initially set up to accept cookies, you can reset your
browser to refuse all cookies or indicate when a cookie is being sent. Please note that some
Analytics services by third parties
Our Website’s analytics services are provided by Hotjar (see www.hotjar.com) & Google
Categories of data that we may collect include device IP, device screen resolution, device
type, browser type, operating system, geographic location, preferred language, mouse events,
key presses, pages visited and dates and times of Website visits.
You can prevent Hotjar cookies from being stored by setting your browser software. Please
refer to the procedure that Hotjar describes at
If you have any difficulties following this
link or get an error message if you click on this link, please contact us at
[email protected] for assistance.
With whom will we share your Personal Information?
Employees and others. We may share your Personal Information with selected employees,
subcontractors, agents, consultants and subsidiaries as well as certain trusted third-party service
providers who assist us in providing the Services to you. Subject to reasonable confidentiality
obligations, your Personal Information will only be disclosed to such persons on a need-to-know
Third parties. We may share your Personal Information with a third party in the following
instances: if we are required to do so by law; if we need to comply with a legal process or
governmental request; if it is necessary for investigating suspected illegal activities; in
connection with a transfer or sale of our business; and/or if it is necessary to protect and defend
the rights and/or property or safety of our business or of a third party.
Communication interceptors. In terms of the Regulation of Interception of Communications Act,
70 of 2002, as amended, (“RICA”), Digital Will or any other competent authority may intercept
your use of and communication on our Website or with us, and you agree to this.
When will we Process your Personal Information?
We may Process your Personal Information at different times, for example, when –
you register/sign up for the Services;
we carry out product research;
you browse the Website; and
you use our Services.
Third-party links. You acknowledge that third parties that have links on our Website may also
collect your Personal Information. Links to third-party websites are provided "as is", and we do not
necessarily agree with, edit or sponsor the content on Third Party Websites. You agree that the
information processing practices of those third parties are neither under our control nor regulated
you are aware of third parties’ particular information processing practices.
How will we use your Personal Information?
We may use your Personal Information –
to provide our Services to you;
to create and administer your account and customise your experience on our Website;
to provide you with notifications and/or reminders relating to the Services;
for security, administrative and legal purposes;
for customer relations purposes;
for the purpose of website analytics;
to assist us in any future dealings with you;
to ensure network and information security;
to prevent and detect fraud and other criminal offences;
for use during legal proceedings;
to provide technical and other support to you;
to host and maintain our Website and Services;
to do marketing;
for internal operations and administrative purposes; and
as otherwise legally permitted.
For how long will we retain your Personal Information?
We will keep your Personal Information only for as long as it is necessary to achieve the purpose
for which it was collected or subsequently Processed, unless the requirements are different in
instances as set out below.
Law. We are required or authorised by law to keep your Personal Information for a
Lawful purposes. We require the Personal Information for lawful purposes relating to
our functions or activities.
Legal rights. We require the Personal Information to exercise or defend our legal
Statistics. We require the Personal Information for historical, statistical or
research purposes (such information will be anonymised).
Contractual. We require the Personal Information as a result of our contract with
Where will we store your Personal Information?
We will store your Personal Information on our secure servers that are located in the Republic of
South Africa where it will be protected from unauthorised access. All payment transactions will be
processed securely through Peach Payments.
For how long will your Personal Information be stored?
Your information will not be stored for longer than is necessary for the purposes of performing the
Services and/or our contractual obligations to you or as required by applicable legislation or law.
How will we handle the trans-border flow of Personal Information?
We currently do not need to Process your Personal Information outside the borders of South Africa in
order to provide our products and Services to you. When Personal Information is processed in other
countries, we will ensure that the level of protection of your Personal Information will be the same
as or higher than in South Africa, as required in terms of South African law.
Can we guarantee the security of your Personal Information?
Keeping secure all the Personal Information associated with you is of the utmost importance to
us. While we exercise great care in providing secure transmission of your Personal Information,
no data transmission over the Internet can be guaranteed to be 100% secure.
Although we cannot guarantee the security of any information you transmit to or from our
Website, we will take all reasonable measures to ensure that the information you transmit to us
using our Website will remain confidential and protected from unauthorised access.
How will our marketing efforts affect you?
You agree that we may periodically send you, to the e-mail address and/or cell phone number
you provided to us, e-mails, calls, sms's, WhatsApp's or other communication channels about
materials, services, products or promotions that we and our advertisers or partners offer.
If you wish you can opt out of receiving marketing e-mails by following the “unsubscribe”
instructions inside the e-mail. Further, you can opt out of any marketing communication by
sending a request to [email protected].
The Website uses Google AdWords & Facebook Remarketing Tags: to advertise on third party
websites to previous visitors to our Website. It could mean that we advertise to previous
visitors who have not completed a task on our Website, for example visiting the Digital Wil but
not completing the registration page. This could be in the form of an advertisement on the
Google search results page, a site in the Google Display Network, or somewhere on Facebook.
someone’s past visits to the Website. Of course, any data collected will be used in accordance
remarketing by visiting the link below: To Opt Out click: http://optout.aboutads.info/?c=2&lang=EN
Processing of Personal Information:
Your privacy is of utmost importance to us. We will take the necessary measures to ensure that any and all information provided by you for the purpose of this application, is processed in accordance with the provisions of the Protection of Personal Information Act 4 of 2013 and further, is stored in a safe and secure manner.
You hereby agree to give honest, accurate and up-to-date Personal Information in order to process and accept this application. You accept that your Personal Information collected by Cliqtech may be used for the following reasons:
to establish and verify your identity in terms of the Applicable Laws;
to enable our partners to proceed to issue any relevant quotes and policies you require. These partners include (but are not limited to) Stangen Insurance and 1Life.
To allow these partners to contact you in order to fulfill the request you have made. Unless consented to by yourself, we will not sell, exchange, transfer, rent or otherwise make available your Personal Information (such as your name, address, email address, telephone or fax number) to any other parties and you indemnify us from any claims resulting from disclosures made with your consent.
You understand that if the Administrator/Insurer has utilized your Personal Information contrary to the Applicable Laws, you have the right to lodge a complaint with Cliqtech or with the Information Regulator.
You can exercise any of the following choices:
Amount of information. Limit the amount of information you provide to us, keeping in
mind that certain of our Services may not function properly with limited information. You
add, remove and/or update your Personal Information inside your user profile on our Website,
you can contact [email protected] for assistance.
Cookies. Set your browser to reject cookies, keeping in mind that this may cause
of our Services not to function properly.
Opt out. Opt out of any marketing communication from us, keeping in mind that we will
still be sending you a few necessary accounting and legal notices.
Terminate. Close your account with us, keeping in mind that we may still be required
authorised by law to retain some of your information.
You have the following rights relating to your Personal Information that we Process:
Information. You can request that we give you information about your Personal
Information that we hold and/or Process. (Applications must be made in terms of the
Promotion of Access to Information Act, 2 of 2000, as amended (“PAIA”).
Correct or delete. You can request that we correct or delete your Personal
Information or parts thereof that are, in your opinion, inaccurate, irrelevant, excessive,
out of date, incomplete, misleading or obtained unlawfully.
Objection. You can object to the further Processing of your Personal Information (or
specific parts thereof).
What are the limitations to our liability to you – please read carefully.
We undertake to protect your Personal Information to the extent required by applicable law.
We will take all reasonable steps to prevent unauthorised access to or disclosure of your Personal
Information. However, we do not guarantee that your Personal Information will be 100% secure.
If there has been any unauthorised access to your Personal Information, we will notify you as soon
as is reasonably possible, subject to the legitimate needs of law enforcement or any criminal
investigation. However, we will not be liable for any loss suffered by you as a result of our
failure to notify you.
You agree that the notification referred to in 12.3 will be in writing and sent to your last known
We will not be liable for any loss suffered by you as a result of any unauthorised person gaining
access to your Personal Information.
We may compile profiles for research and/or statistical purposes and may trade with such profiles
and related statistical data. While we will delink your identity from the data and attempt to ensure
that the profiles or statistical data cannot be linked to you, we do not guarantee that third
parties may not be able to link such profiles and statistical data to you. You hereby indemnify us
against any loss suffered by you arising from or in relation to any third party being able to link
such profiles and statistical data to you.
responsibility to check the Website from time to time and to refer to the “Effective Date” at the
How can you contact us?
rights, please send an e-mail to [email protected].